Last updated: June 18, 2026
These Terms of Use govern your access to and use of the duskveil-specter website and digitization services. By using our services, you agree to these terms.
duskveil-specter provides professional digitization services for photographs, slides, negatives, video tapes, and related archival materials. Services include scanning, digital conversion, restoration, and organization as described on our website.
By submitting materials for digitization, you confirm that:
You should inform us of any known damage or special conditions affecting your materials. While we handle all items with archival care, we cannot guarantee against further deterioration of already damaged materials.
You agree to provide accurate contact information and collection details to enable proper service delivery.
We will handle your materials according to archival preservation standards. This includes climate-controlled storage, clean handling practices, and secure facilities.
We will complete digitization projects within agreed timelines and deliver digital files in the formats specified during project consultation.
Your materials and digitized files are treated as confidential. Staff members with access to your materials are bound by confidentiality obligations.
While we exercise maximum care, we cannot accept liability for:
We maintain insurance for materials in our possession, but coverage is limited to documented value provided by you at intake.
Digital file quality depends on source material condition. We cannot guarantee perfect results when originals are significantly damaged, faded, or degraded.
We are not liable for file corruption, loss, or inaccessibility resulting from:
You retain all ownership rights to your physical materials and the images they contain. We claim no rights to the content we digitize.
Digital files created from your materials belong to you. We maintain temporary copies for backup purposes only, which are deleted after the retention period.
Website design, text, graphics, and other content created by duskveil-specter remain our intellectual property. You may not reproduce or distribute this content without permission.
Services are priced as displayed on our website. Prices are in British Pounds and include applicable taxes unless otherwise stated.
Payment is due upon project completion before final delivery of digital files and return of physical materials.
Additional charges may apply for:
Any additional charges will be communicated and approved before proceeding with work.
You may cancel a project before work begins for a full refund. Once digitization work has commenced, charges apply for completed work.
If we cannot complete your project as agreed, you will receive a full refund for incomplete portions of the work.
We process personal data in accordance with GDPR and UK data protection laws. See our Privacy Policy and GDPR Compliance Statement for details.
If you have concerns about our services, please contact us first to seek resolution. We are committed to addressing issues promptly and fairly.
If informal resolution fails, disputes will be governed by the laws of England and Wales, with courts in that jurisdiction having exclusive jurisdiction.
We reserve the right to modify, suspend, or discontinue services with reasonable notice. Existing projects will be completed under original terms.
You may not use our services to:
These Terms of Use, together with our Privacy Policy and any project-specific agreements, constitute the entire agreement between you and duskveil-specter regarding our services.
We may update these Terms of Use periodically. Continued use of our services following changes constitutes acceptance of updated terms. Significant changes will be communicated via email to active clients.
For questions regarding these Terms of Use, contact us at:
Email: [email protected]
Address: 127 Ashford Lane, Bristol BS8 2PQ, United Kingdom